Frequently Asked Questions
Everything you need to know about shopping with Alexander Jane.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fit may differ from other brands.
Are your materials ethically sourced?
Yes, Alexander Jane is committed to sustainability. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly fabrics wherever possible.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Afterpay and Klarna.